At My Refund Limited, we understand that when you provide us with your personal information, you are trusting us to use it responsibly and for legitimate purposes. We are committed to taking all reasonable steps to ensure your personal information is protected from misuse, loss, or unauthorised access or disclosure.

Any personal information collected through our website, through applications submitted to us, or through any communications with us will be held in accordance with the principles of the New Zealand Privacy Act 2020.

Information We Collect

We collect personal information from you, which may include:

• Name
• Date of Birth
• Address
• Contact Information
• Bank Account Details
• IRD Number
• Driver Licence Details (or alternative approved photo ID)
• IP Address at the time of application submission
• Information relating to your income situation and family details

We also collect technical and usage data to help us improve our website performance and user experience.

How We Collect Your Information

• Directly from you when you complete and submit an application form to us.
• During the course of providing services to you, including through direct communication.
• From third parties who are authorised by you to provide information on your behalf, or whom you authorise us to contact about you.
• From government departments, agents, and service providers engaged to assist us in fulfilling the purposes outlined in this Privacy Statement.
• Through your interaction with our website, including the use of tracking technologies such as cookies, analytics, and heat mapping tools.

Why We Collect Your Information

• Verify your identity (via Equifax) to enable My Refund Limited to act as your tax agent.
• Link your details to your account with Inland Revenue.
• Assess your tax position and entitlements.
• Maintain clear and open communication with you.
• Process and arrange payment of any tax refunds owing to you.
• Monitor website traffic and user behaviour for the purpose of website optimisation, usability improvements, and performance monitoring.
• Identify and follow up with users who do not complete an application, using contact information provided, to offer assistance and support in finalising their application.
• Conduct marketing and remarketing activities, including sending service updates, promotional offers, and information we believe may be relevant to you, in line with any applicable laws.

Who We Share Your Information With

• Equifax (Veda) — for identity verification
• Third-party debt collection agencies — for the recovery of any outstanding unpaid fees.
• Inland Revenue — to link your account and act as your tax agent, which may include updating your contact details with IRD.
• My Refund Limited’s related businesses within the My Group structure and trusted business associates, including businesses connected to the company director, where relevant to services you have requested or enquired about.
• Additional third parties where specific authority has been provided by you.
• Service providers who assist with website analytics, email communications, remarketing, and digital advertising.

Your Choice

Providing personal information is optional; however, if you choose not to supply information required for us to deliver our services, we may be unable to act as your tax agent.
You may opt out of certain communications, marketing, or remarketing activities by following the unsubscribe link provided in email communications or by contacting us directly.

How We Protect Your Information

We take the security of your personal information seriously. Information is stored securely on our server systems, and access is restricted to authorised staff only. We may also be required to disclose your information if necessary to comply with legal obligations.

Use of Cookies, Analytics & Tracking Tools

Our website uses cookies, analytics tools, and heat mapping software to monitor user activity and improve website usability, performance, and service offerings. These technologies help us understand which areas of our website are most useful to visitors and where users may encounter issues, so we can enhance the experience.
You may configure your web browser to refuse cookies; however, some website features may not function as intended without them.

Your Rights

You have the right to request access to any personal information we hold about you and to request corrections if you believe that information is inaccurate.

To make a request, please contact us:
Email: in**@my******.nz
Phone: 0800 808 989
Post: PO Box 6490, Upper Riccarton, Christchurch 844